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Are marketers ignoring the aftermarket | Strategy Online

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in November
By Jeromy Lloyd

Very few marketers are accountable for aftermarket services, according to research conducted by the CMO Council. With only 7% of surveyed brand leaders listing such services as part of their jobs, it presents a gap in marketing’s growing focus on consumer experience.

http://strategyonline.ca/2017/11/21/are-marketers-ignoring-the-aftermarket/
 

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